Nokia’s journey over the past 5 years has been a tumultuous one, divesting, acquiring and fundamentally shifting the skills and competences of our employee base forced the HR community in Nokia to “change the game”. From academic theory to technical tools and systems, the HR community critically reviewed the elements of gathering employee feedback and motivating common action to provide an analytics based methodology that addressed the core concerns of our executives and the general population. The presentation walks through the context and drivers for change, the solution and the core differences of evolving from a “survey” into an “analytics” department.

Key Takeaways

  • Turkey solutions are often “false friends”
  • Employee Surveys are often constructed for practitioners
  • More information does not automatically lead to better decisions
  • Fundamental change may be easier than many think


Speaker Bio

Mark Hayton is the Global Lead for Organization Development Analytics at Nokia. In this role Mark provides proactive and reactive frameworks for executives and HR practitioners that map out employee perceptions across the employee life cycle. Drawing from a knowledge base of behavioral psychology, microeconomics and game theory, Mark is an advocate of rolling up the sleeves and digging deep into the data to find broad impact interventions. A fan of Bots, AI, ML, ‘nudges’ and consultation, his role in Nokia’s most recent transformation is to help HR practitioners understand, focus, support and motivate where it matters most while walking the line between the benefits of people analytics and the uncertain data privacy environment. A firm believer in human-centricity and that people don’t think as much as they think they think.


Phil works for the Quality organisation in Nokia, based in the UK. He was awarded a six-sigma master black by Motorola in 2009, and holds a degree is in Electronics & Electrical Engineering from the University of Birmingham, UK. Starting his career in Design, he gravitated towards mathematical modelling and analytics taking on multiple global projects and programs as NSN focussed on differentiating with Quality. He is currently focussed on quantifying the customer experience, and the analytics of the underlying drivers behind business success. A 56 year old card-carrying member of Mensa, Phil lives with his wife, Amy, in Watchfield, UK. Phil loves rambling, is fascinated by pre-history, and plays guitar for a moderately successful progressive rock band.

June 4 @ 09:30
09:30 — 10:00 (30′)


Mark Hayton – Global Lead – Organization Development Analytics | Nokia, Phil Mercy – Six Sigma Master Black Belt | Nokia